Politique de remboursement

Your satisfaction is important to us. If you need to cancel, return, or exchange an item, please review the following terms and conditions carefully.

Canceling an Order Before Shipment

If you decide to cancel your order before it is processed and shipped, regardless of the reason, we will provide full support and issue a full refund without any penalty.

30-Day Return and Exchange Window

Customers who purchase home products from our store may request a return or exchange within 30 days of purchase, provided the returned item satisfies all applicable return conditions.

Damaged, Defective, or Incorrect Products

If the item arrives damaged, contains a manufacturing defect, or if we shipped the wrong item, model, color, or size, you may request a full refund, partial refund, or exchange depending on the circumstances.

Conditions for Returns and Exchanges

Items must be unused and in brand-new condition.

Items must not show signs of wear, stains, misuse, or damage.

Original packaging is recommended. If unavailable, secure packaging is required.

All accessories, manuals, warranty cards, and included materials must be returned.

All original labels and tags must remain attached and intact.

How to Request a Return or Exchange

Step 1: Submit Your Request

Please contact us by email with your order number and a detailed explanation of the issue or reason for return or exchange.

You may also contact us by phone for assistance.

Step 2: Review and Verification

We will verify your order details, payment records, eligibility period, and the condition or issue reported.

Step 3: Return Shipment

Once approved, we will provide return instructions and the return address. Please:

Package the item securely.

Include return documentation.

Use a trackable shipping service.

Use the return label included in your package when available.

Step 4: Refund or Exchange Processing

Once the returned item is received and inspected, we will process the refund or exchange.

Refund Timeline and Method

Refunds are typically processed within 1–5 business days.

Refunds are issued to the original payment method.

Shipping Cost Responsibility

For customer preference returns, return shipping costs are paid by the customer.

For defective items or seller errors, we cover all related shipping costs and provide a full refund or free exchange.

We do not accept returns for items damaged by customers or items that do not meet our return standards.

Contact Us

For questions or assistance, please contact our customer service team.

Phone: +1 (214) 565-5547

Email: team@nordelloliving.com

Address: 3900 Investor Dr #314,Dallas,TX 75237,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)